Prices are reasonable, most staff is friendly, open on Sunday's a big plus! Not always consistent with time spent and quality but not to the point of switching salons all the time.
I got there at 11:45 this morning for a pedicure. At that time there was only one person before me. I waited 20 minutes before she took me back to the chair. I waited 10 minutes before they put water in for the pedicure. I sat there for another 20 minutes with my feet in the water while I watched the person who was suppose to do my pedicure go to the back for 10 minutes than come out & clean up chairs that no one was using for 10 minutes. At that point I dried my feet off & left. We just moved here. I was looking for a place for pedicures & manicures. I would not recommend this place to anyone because the customer service is terrible.
Poor customer service. I enjoyed my pedicure but it was very obvious that the employees treat certain customers different than others. My family came into the business to all get pedicures but we were ignored and serveral Caucasian people that came in after us were serviced first and were offered drinks and friendly conversation when we weren’t. Ended up leaving with a member of my family not being able to get their pedicure because we were openly ignored and passed over.
I came to this salon after a bad experience with another salon's lack of customer service. The people there were very kind, and the nail tech (I wish I'd gotten his name) did a fantastic job on my nails! Now I can go to my interview looking nice. Also, the salon was very clean and well put together. I enjoyed the atmosphere, despite being a bit of an introvert. The price was reasonable, and I would gladly come back again. Thank you all for taking care of me on such short notice!
The staff was very rude and impersonal. One lady in particular was so rude. I got a manicure and she started paintng my nails before filing them. So I told her I like my nails to be filed in a square shape. And she barely used the file. When I asked her again to make nails straight she gave ME the file and had ME file my own nail. Never have I ever been given a file for myself to use at a nail salon. So unprofessional. Never going back there ever again. Not worth it.
Top Nails Spa is a US Hair Care Studio based in Ooltewah, Tennessee. Top Nails Spa is located at 5559 Little Debbie Pkwy, Ooltewah, TN 37363, USA.
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